Complaint Procedure

Art of Aesthetics Ltd (AoA) welcomes all comments from its service users whether they arep ositive or negative. We feel strongly that opinions expressed about our service are av aluable learning opportunity for us.

Our aim is to give our patients the highest possible standard of service and we try to deal with all the complaints as quickly as possible.

Patients are asked that in the event of any complaint, to speak or write to the clinic operations Manager: Theresa Candolo or Medical Director: Dr Aggie Zatonska

Art of Aesthetics Ltd
76 High Street
Eham, Surrey
TW20 9HE

info@zatonska.com
theresa@art-of-aesthetics.co.uk

Patients who require further advice regarding the complaints process should direct their enquiry to the clinic director who, wherever applicable, will recommend the services of an independent advocate.

We shall acknowledge any complaints within 2 working days and aim to have looked intot he complaint within 20 working days of the date when it was raised. We shall then be in a position to offer an explanation, or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.